Contact Us

Candy Palace 

Ottawa, Ontario Canada 

1-613-604-9557

FAQ

We do not manufacture any of the products listed on the Candy Palace website, but we use branded premium candy makers from Canada and around the world to create our delicious candy boxes.

Ottawa, Ontario

FREE Shippingto Canada on orders $80 CAD or more (after discounts & before tax)*.

ALL orders (including initial subscription orders) are shipped within 24 business hours from Candy Palace in Ottawa, Ontario.

Future Subscription Boxes shipped monthly on the Tuesday after your initial order date. Future subscriptions are billed on the anniversary of your initial order date.

Canada Post’s Expedited Parcel estimated delivery times are:
* Local is 1-3 business day
* Ontario is 1-4 business days
* National is 2-9 business days

Our website notifies you of the estimated delivery date, along with a tracking number once the order has shipped. Sorry, but exact delivery time of your order can NOT be guaranteed due to factors like your location, time of year, holidays, and of course, weather conditions that affect the delivery date.

*Free Shipping excludes NT, YT, and NU.

We can NOT accept returns because candy is perishable. But if you have an issue with your order, please email us at CandyPalaceHelp@gmail.com

Future subscriptions are billed on the anniversary of your initial order date. All future subscription boxes are shipped monthly on the Tuesday after your initial order date.

It’s very easy to update your payment information! Login to your account. Use ‘Payment Options’ to enter new credit card information. You can also update your billing address here. If your latest payment failed, you can click the “pay” button, and enter your new credit card information on the checkout page.

You may cancel your subscription at any time. As long as you cancel before the anniversary date of your initial order date, you will not be charged for additional months. If you cancel on or after the anniversary date of your initial order date, then the order will be processed and billed. We can NOT provide refunds or cancel a shipment after it has been billed. Pre-paid 3 or 6-month subscriptions are NOT refundable. To cancel future subscription boxes, login to your account and cancel.

The ingredients of our candies are listed on each product. Some products may be manufactured in facilities that also handle peanuts, tree nuts, wheat, milk, soybeans (soya), egg, or other common allergens. If you have severe food allergies to common foods, this is probably not the right box for you. We can’t guarantee our products to be allergen-free. If you aren’t sure if a product contains allergens, we recommend you do not eat that product.

Let us know if you’re not happy with something, and we’ll fix it. Contact usatCandyPalaceHelp@gmail.com.

Each month you’ll receive a different selection of candy. Of course, many customer favourites are repeated throughout the year, but it’s always a different and sweet surprise each month!